FAQ

Yes, it is possible. The completed application for transfer of the contract to a third party must be sent to customer support. The contract transfer application form, which can be downloaded from our website, must be signed by both the existing client and the new applicant. Please remember to attach the necessary documents to the application for change. Once all the documents have been submitted, the transfer request will be reviewed by the credit department. You will be notified of the credit department's decision by email. If approved, the contract will be transferred to the applicant.

Yes, it is possible. To terminate the contract early, you need to send a completed Request for early termination of the contract to customer support. Customer support will then prepare a proposal for early termination calculation, which will be sent to you. If the client agrees to the offer of early termination calculation, further instructions are then sent. After the contract is settled, the relevant documents are then sent to the customer. An administrative fee is charged for early termination of the contract according to the current Fee Schedule.

Fill out the Request for Release of Insurance Claim (Release of Insurance Claim), which you can download from our website, then send the request to customer support. Please note that the VIN number, the name of the insurer with whom the insured event is reported, the claim number, the date of the claim, the amount for the repair and the email to which the Release consent is to be sent are mandatory data, without which we will not be able to issue the release. As soon as we receive the completed request, we will issue a release with the consent/disapproval of the payment of the insurance claim for the service. In case of disagreement (record of unpaid claims), Customer Support will contact the client to agree on the following procedure. If consent is granted, we will issue a release, which we will then send to the email provided.

At the beginning of the year, we always set a fixed conversion rate for the given year due to the uniform accounting of VAT in CZK. Due to this change, a conversion payment schedule in CZK is sent to the Client who has a leasing contract/contracts in EUR at the beginning of January. This conversion schedule is necessary for the Client for tax purposes.

"The maximum age of the vehicle (from the date of registration + financing period) is:
72 months for trucks
120 months for buses
60 months for trucks and trailers from other manufacturers. All vehicles must meet at least the EURO 6c emission standard."

Sublease is possible after prior approval by DTFS. Each case is assessed individually. When approving the sublease, an addendum must be signed by the Lessor, Lessee and Sublessee. If you are interested in subleasing a vehicle, please contact our Customer Support.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the controller of your personal data is Daimler Truck Financial Services Česká republika s.r.o., with its registered office at Bavorská 2666/16, Stodůlky, 155 00 Prague 5, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C 403435, ID No.: 215 38 735 ("controller").

If the form of your business activity or contact details have changed, please contact our customer service department immediately at the following email address: info-dtfscz@daimlertruck.com

It is possible to change the installment amount of a given contract. This modification requires completing a Contract Amendment Request and sending it to Customer Support. The condition for this type of modification is the payment of all due obligations arising from the given contract. The client is contacted by Customer Support with the decision and conditions of the modification. The change is made after the client's written consent to the offer and conditions.

In case of purchasing the vehicle after the end of the operational lease, please contact your dealer, who will provide you with the purchase price of the vehicle and, if interested, will prepare an offer for follow-up financing. Purchasing the vehicle during the operational lease is assessed individually, so please contact our Customer Support.